When you are using Gambling Help Online your personal information is kept confidential. We will not share your information with any other organisation without your express permission, except where we are required to do so under law. This may apply in circumstances where we have a “duty of care”; that is, when you are at serious risk of harming yourself, harming someone else or there is a child protection or elder abuse concern.

Gambling Help Online securely stores de-identified transcripts of counselling sessions. De-identified transcripts and demographic data may be used for clinical purposes or to evaluate the services provided by the Gambling Help Online website.